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Privacy Policy

Flaren Billvantage International (FBIL) Limited is committed to respecting your privacy and to complying with applicable data protection and privacy laws.   This Privacy Policy is provided to help you understand how we may collect, use, protect, and otherwise deal with your personal information.

You acknowledge that by providing your personal information to Flaren Billvantage International (FBIL) Limited, you consent to the processing of your data in accordance with this Privacy Policy.   You should read this notice in conjunction with the Terms and Conditions of use for our websites, apps and our products and services.

This Privacy Policy covers all  Flaren Billvantage International (FBIL) Limited businesses and entities in all countries in which it operates.

Personal Information Collection

Flaren Billvantage International (FBIL) Limited collects and uses your personal information with your knowledge and consent and typically when you:

  • Use Flaren Billvantage International (FBIL) Limited’s wide range of products and services that are offered or for which you may choose to opt-in;
  • Make customer enquiries, register for information or other services;
  • Respond to communications from us (such as SMS, emails,newsletters,contact us);
  • Interact with Flaren Billvantage International (FBIL) Limited’s websites such as submitting an application form,use online services.   (If your browser has  Internet cookies enabled it can facilitate Flaren Billvantage International (FBIL) Limited’s tracking of personal preferences, pages visited etc);
  • Participate on Flaren Billvantage International (FBIL) Limited’s social media pages such as Facebook;
  • Participate in Flaren Billvantage International (FBIL) Limited’s  promotional events, incentive or loyalty programs;
  • Provide information through Flaren Billvantage International (FBIL) Limited’s customer call centres, dealers and sales channels or any other affiliates or business dealings with Flaren Billvantage International (FBIL) Limited by which you have consented to provide your personal information.

Types of Information Collected

The types of personal information that Flaren Billvantage International (FBIL) Limited may collect include, but are not limited to:

  • contact information (such as name, address, email address and telephone number)
  • identification information (such as National Identity, tax registration number, driver’s license, date of birth)
  • demographic information (such as age range, marital status, gender)
  • banking information
  • service account information (such as call usage, account balances, transaction history, credit information, billing, points bonus)


Any personal information collected by Flaren Billvantage International (FBIL) Limited will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.  We may otherwise use your personal information to assist with service related issues, account management, technical support, billing, credit assessments, debt collection, directory purposes, market research, customer profiling, product and service development, marketing and customer care, to enhance your customer service experience by providing you with specific products and services tailored to meet your needs, for general marketing campaigns, network protection, legal and regulatory compliance. You acknowledge and consent that we may use, copy, reproduce, process adapt, publish, transit, display and distribute data collected in any media including the transfer of this information to other jurisdictions to the extent permitted by law for storage and processing,

You acknowledge and expressly consent to Flaren Billvantage International (FBIL) Limited:

  1. disclosing your information including use of Flaren Billvantage International (FBIL) Limited Services to third parties with which you have separately contracted or with which you intend to contract (and have informed  Flaren Billvantage International (FBIL) Limited of this intention in writing or electronically through and opt in process);
  2. disclosing your information to third parties (such as to our carriers) for purposes including credit         referencing, fraud detection and prevention, debt collection, investigating insurance claims, directory purposes, for any reason required by law and for any         other lawful purpose; and
  3. using your information to tell you about our and other products or services, any promotions that we may have from time to time, or any other matter that we have reason to believe you or other franchisees like you would be interested in.

Mobile Applications

Flaren Billvantage International (FBIL) Limited may from time to time offer and request your participation in various mobile applications to enhance user experience. If you chose to register for an application, we may obtain information about you and/or your mobile device. Flaren Billvantage International (FBIL) Limited will use the information collected in accordance with this Privacy Policy.  You may stop the collection of your personal information at any time by uninstalling the relevant applications for which you have registered or contact us and make a request to opt-out.

 Flaren Billvantage International (FBIL) Limited may also offer applications developed by third parties to enrich your experience. When you download a third party application to your mobile device, the third party affiliate may collect information about you in connection with your download or use of that application.  Flaren Billvantage International (FBIL) Limited is not responsible for the collection or use of information by third party application. Flaren Billvantage International (FBIL) Limited recommends that you carefully review the privacy statement of each third party application prior to downloading or using them.

Linked Sites

   Flaren Billvantage International (FBIL) Limited’s websites may contain links to third-party sites not controlled by Flaren Billvantage International (FBIL) Limited or covered by this Privacy Policy, such as those belonging to Flaren Billvantage International (FBIL) Limited dealers, co-branded websites offered in conjunction with a business partner, or independent product review sites. Flaren Billvantage International (FBIL) Limited recommends that you check the Privacy Policy of other sites you visit before providing any personal information.

  Flaren Billvantage International (FBIL) Limited Dealers

When you buy a product or service from Flaren Billvantage International (FBIL) Limited   dealer, the dealer will share your information with Flaren Billvantage International (FBIL) Limited as your service provider.  While Flaren Billvantage International (FBIL) Limited   encourages its dealers to ensure full compliance with all applicable data privacy or data protection laws and policies, and has provided information to our dealers relating to non-disclosure obligations, Flaren Billvantage International (FBIL) Limited  is not responsible for dealers’ compliance with applicable laws.


 Flaren Billvantage International (FBIL) Limited does not sell trade, transfer neither share your personal information except in the following instances:

  • as required by law, such as in conjunction with a subpoena, government inquiry, litigation, dispute resolution or similar legal process;
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your security, investigate fraud or respond to a law enforcement request;
  • with Flaren Billvantage International (FBIL) Limited service providers, field engineers, contractors who work on our behalf and who do not have an independent right to use the information to which they have access or that we disclose to them;
  • with our business partners for   Flaren Billvantage International (FBIL) Limited’s  marketing activities, in such case no specific personally identifiable information is provided, as such information is generally aggregated;
  • with third parties for research and development purposes;
  • with our subsidiaries and affiliates such as  Flaren Billvantage International (FBIL) Limited’s dealers;

Third parties must in all cases agree to a strict duty to keep all personal information confidential and to use it only for the purpose for which it was obtained.

Data Transfer

  Flaren Billvantage International (FBIL) Limited will endeavor to ensure that adequate commercial agreement is established with third party affiliates with respect to cloud computing services and exporting of data to countries in accordance with applicable legislation governing different territories. Flaren Billvantage International (FBIL) Limited also ensures secure data transfers using well-known security technologies and practices to secure data from unauthorized access or interception.  However, please be aware that communications over the public Internet, such as emails/webmails, facsimile, are not secure unless they have been encrypted. Flaren Billvantage International (FBIL) Limited       cannot accept responsibility for any unauthorized access or loss of personal information that is beyond our control.

Data Retention

   Flaren Billvantage International (FBIL) Limited retains data for a specific period of time required; however certain data can be retained for longer periods as required by the laws of the territory within which the specific service is operated.


We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our services.   We also engage well-known technologies including but not limited to firewalls, intrusion detection, SSL (Secure Sockets Layer), routine network vulnerability assessment and 24 x 7 monitoring of its network. Please be aware that although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Cookies/Tracking Technologies

    Flaren Billvantage International (FBIL) Limited websites use common Internet technologies, such as cookies and web beacons, to keep track of user interaction with the sites, to remember user preferences and to maximize the user experience and performance of the website and services. For example, using cookies on our websites provides benefits to you, such as allowing you to auto fill fields on forms, provide details of last time you login online.   You can disable the cookie and the information will not be collected. Please refer to your browser Help instructions to learn more about cookies and how to manage their use. If you choose to decline cookies, some of the functionality of a website may be impaired.

Privacy Support & Inquiries 

If you have concerns or questions regarding this Privacy Policy or if you wish to update your personal information or stop the collection of your personal information, please contact us at customer care

Changes to Privacy Statement


From time to time, we may change our privacy practices, and this Privacy Policy, because of changes in relevant and applicable legal or regulatory requirements, our business practices, or in our attempts to better serve your needs and those of our other customers. Notice of such changes to our privacy practices will be given in the manner described in the Terms of Use and a revised Privacy Policy will be posted on the Site.